SHIPPING & RETURNS

SHIPPING POLICY

Because we believe our skincare products are best enjoyed fresh, we aim to send out orders within the next 2 working days after the order has been received. Delivery is by either First or Second Class Royal Mail Depending on your preference, 2-5 working days after the order is placed to receive it. However during busy periods such as Christmas or other bank holidays, delivery may take longer. If this is the case a notice will be placed on the top of each page on the website to notify you of the delay before ordering. Please note that (whilst we haven't been notified) currently due to Covid-19 other delays may occur.

A confirmation email/Message will be sent upon ordering to confirm your order and then again once you order has been dispatched.

Delivery Rate

£2.99 for all Second Class Royal Mail orders

£4.99 for all First Class Royal Mail orders

Local Pick-up: if you live near us then feel free to use our free local pick up option. We will let you know when your products are ready for collection, then its up to you when you want to pick them up. We may also offer a free "drop-off" service if we happen to be travelling near you.

CONTACT US

If you need to return a product to us, contact our friendly Customer Care team, who will be happy to advise you how best to proceed.
Please don't send anything before contacting us, as not every item can be sent through standard post due to mailing restrictions.

TO PUT IT SIMPLY

You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as we receive the items and confirm they are as described in the order, this is to be done within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been dispatched.

Please bear in mind that our range of products are hand-crafted in small quantities so you may encounter some variation in colour, texture or scent. If you do have any problems or queries, please let us know

DAMAGED GOODS

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you must contact us within 3 days of the items being with you, after this please ensure you return them to us within 7 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.